Returns and refunds

Last updated: October 2026.

If a piece is not authentic as described

If, within five years of delivery, a piece is shown on reasonable evidence — for example, the written opinion of a recognised independent expert — not to be of the type, maker, model or period stated in its listing and certificate, return it to us with its certificate and we will refund the full price you paid, together with your original delivery cost. This is our authenticity guarantee; its scope is set out in our terms of sale.

If a piece is not as described in other ways

If a piece arrives materially different from its description — for example, a fault that was not disclosed, or a piece described as working that does not work — tell us within 7 days of delivery, with photographs. Once it is back with us in the condition you received it, we will refund the full price and your original delivery cost, or, if you prefer and it is possible, put the problem right.

Damage in transit

Please check your piece when it arrives. If it has been damaged in transit, tell us within 48 hours of delivery and keep all the packaging: send us photographs of the piece and the packaging so we can claim from the carrier. We will then refund you in full or, if you prefer and it is possible, arrange a repair.

Change of mind

Because every piece is one of a kind, and you can ask us as many questions and see as many photographs as you like before you buy, we do not normally accept returns because you have changed your mind. If you are unsure about a piece, please ask before you buy — we would much rather you were certain. This does not affect any right you have under the consumer law that applies to you.

How to return a piece

1. Contact us first by email or WhatsApp, with your name, the piece and the reason for the return.
2. We will confirm the return and explain how to pack and send the piece. For returns under our authenticity guarantee or because a piece was not as described, we will arrange the return or reimburse your reasonable cost of sending it back by a tracked, insured service.
3. Send the piece back in its original packaging if you can, with its certificate of authenticity.

Refunds

We refund within 7 working days of receiving the returned piece, to the account you paid from, in Indian rupees. We are not responsible for differences caused by exchange rates or bank charges, nor for import duties or taxes paid in your country, which you may be able to reclaim from your customs authority.

Pieces collected in person

If you collect a piece from us, please inspect it at collection. Our authenticity guarantee still applies in full.